Recertify Your Lifeline Benefit.
Recertify By Phone
Recommended Method of Recertification
About Lifeline Recertification
Don’t have your Application ID?
Lifeline Recertification Frequently Asked Questions
Subscribers who don’t complete their annual recertification will be de-enrolled from Lifeline and will no longer receive the Lifeline benefit. You must recertify within the 60-day window ending approximately 20-28 days prior to your service anniversary date.
The rules have changed. Recertification must be done prior to your Lifeline anniversary date each year. If you are unsure whether you are in your recertification window, please contact the Lifeline Administrator at 1 (800) 234-9473.
The fastest way to recertify your Lifeline eligibility is by phone. It only takes 10 minutes and you get immediate confirmation of whether or not your recertification was successful.
You may also recertify online and by mail. Similar to phone recertification, online recertification provides immediate confirmation, however this process is longer (may take up to 30 minutes). No immediate confirmation is provided for mailed recertification forms.
Fill out the form included in the envelope that was mailed to you and send it to:
Lifeline Support Center, PO Box 7081, London, KY 40742.