Recertify Your California LifeLine Plan.
How It Works
You will be sent a letter in a pink envelope 105 days before your LifeLine service anniversary date that includes your Personal Identification Number (PIN) needed to recertify. The fastest and easiest way to renew is by phone. Simply call the LifeLine administrator at (877) 858-7463 and follow the prompts.
Don’t have your Personal Identification Number (PIN)?
If you received a text message about recertification but haven’t received your letter, you can call the LifeLife administrator 877-858-7463 or you can live chat with customer service to obtain your PIN.
About Renewing My California LifeLine
In order to continue participation in the California LifeLine program, each year all subscribers must verify that they are still eligible for the program. Subscribers who fail to renew their eligibility will be de-enrolled from the program and will lose their LifeLine benefit.
In order to continue receiving the LifeLine benefits, you must complete the form, sign it, and send it to the California LifeLine Administrator by the due date. You will have the options to renew online, by phone Monday – Friday from 7am to 7pm at 877-858-7463, or by mail.
Already submitted to renew your California LifeLine eligbility? Check your status here.
1 Who needs to renew?
LifeLine renewal is required annually. All subscribers who originally enrolled in the LifeLine program in a year prior to the current year are required to renew.
2 When can I renew my CA LifeLine service?
3 What if I don't renew by the end of the year?
Subscribers who don’t complete successful renewal by the end of the year will be de-enrolled from LifeLine and will no longer receive LifeLine-supported service.
4 How do I recertify by mail?
Fill out the form included in the pink envelope that was mailed to you and send it to:
California LifeLine Administrator, P.O. Box 138014, Sacramento, CA 95813-8014.