Recertify Your California LifeLine Plan.

Not a California resident? Go here for recertification information.

Renew By Phone

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Renew Online

Renew Your CA LifeLine Online.

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How It Works

You will be sent a letter in a pink envelope 105 days before your LifeLine service anniversary date that includes your Personal Identification Number (PIN) needed to recertify. The fastest and easiest way to renew is by phone. Simply call the LifeLine administrator at (877) 858-7463 and follow the prompts.

Don’t have your Personal Identification Number (PIN)?

If you received a text message about recertification but haven’t received your letter, you can call the LifeLife administrator 877-858-7463 or you can live chat with customer service to obtain your PIN.

Recertify By Phone Recertify Online

About Renewing My California LifeLine

In order to continue participation in the California LifeLine program, each year all subscribers must verify that they are still eligible for the program. Subscribers who fail to renew their eligibility will be de-enrolled from the program and will lose their LifeLine benefit.

In order to continue receiving the LifeLine benefits, you must complete the form, sign it, and send it to the California LifeLine Administrator by the due date. You will have the options to renew online, by phone Monday – Friday from 7am to 7pm at 877-858-7463, or by mail.

Already submitted to renew your California LifeLine eligbility? Check your status here.

1 Who needs to renew?

LifeLine renewal is required annually. All subscribers who originally enrolled in the LifeLine program in a year prior to the current year are required to renew.

2 When can I renew my CA LifeLine service?

The rules have changed. Recertification must be done prior to your Lifeline anniversary date each year. And it can’t be done until you are within 150 days of that date.

3 What if I don't renew by the end of the year?

Subscribers who don’t complete successful renewal by the end of the year will be de-enrolled from LifeLine and will no longer receive LifeLine-supported service.

4 How do I recertify by mail?

Fill out the form included in the pink envelope that was mailed to you and send it to:

California LifeLine Administrator, P.O. Box 138014, Sacramento, CA 95813-8014.

Ready to renew? Call now to continue your CA LifeLine service!

Proof of Eligibility - Pennsylvania Residents

If you're a Pennsylvania resident, you'll need to submit proof of eligibility after submitting your application via email, fax, or mail. Accepted forms of proof for qualification include the following:

Program-based Eligibility
Income-based Eligibility
  • Girl on Phone Program Based Eligibility Lifeline SafetyNet Wireless

    Proof For Program-based Eligibility

    Providing SafetyNet Wireless with a picture or copy of one of the following satisfies the requirement of proof for program-based eligibility: 

    Benefit Card (SNAP, Medicaid, etc)

    Notice Letter of Participation

    Benefit Check Stub from SSA

    Public Housing Lease Agreement

    Utility bill showing assistance credit

    Statement of benefits

    How To Send Documentation
  • Man On Phone Income Based Eligibility Lifeline SafetyNet Wireless

    Proof For Income-based Eligibility

    Providing SafetyNet Wireless with a picture or copy of one of the following satisfies the requirement of proof for income-based eligibility: 

    Prios Year’s state, federal, of Tribal tax return
    Current Income Statement
    Paycheck stubs showing at least 3 consecutive months income
    Veterans Administration statement of benefits
    Social Security statement of benefits
    Pension / Retirement statement of benefits
    Unemployment / Workmans comp statement of benefits
    Federal or Tribal notice letter of participation in General Assistance
    Child support award, divorce decree, or other official document
    showing at least 3 consecutive months of income

    How To Send Documentation

How to Send Us Documentation

If you live in PA or are recertifying via email, fax, or mail.

Email Documents To: [email protected]

Fax Documents to: 1-866-700-4736

Or Mail Documents to: 2323 Curlew Road, Suite 7B | Dunedin, FL 34698


Access Recertification Documents for SafetyNet Wireless non-California residents here.

Download Documents
Recertify Your Lifeline Service SafetyNet Wireless

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